Overview
Disputes shouldn't be your problem
Chargebacks and payment disputes are inevitable in any payments business. But managing them doesn't have to consume your support team's time. Most platforms end up as the middleman — relaying dispute notifications, gathering evidence from merchants, and submitting responses on their behalf.
dhango's self service dispute center puts merchants in the driver's seat. When a dispute is filed, merchants are notified directly and can view the details, upload evidence, and submit their response — all through a white-labeled interface that's part of your platform.
Your team gets full visibility into dispute activity across all merchants, with the ability to step in when needed. But for the majority of disputes, merchants handle it themselves.
Benefits
Why a self service dispute center matters
Merchant Self-Service
Merchants view disputes, upload evidence, and submit responses on their own — no support tickets required.
Automated Notifications
Merchants are notified immediately when a dispute is filed, with clear deadlines and required actions.
Platform Visibility
Full oversight of dispute activity across all merchants from a centralized dashboard.
Faster Response Times
Direct merchant access means evidence is uploaded faster, improving win rates on disputes.
Evidence Management
Structured evidence upload and submission workflows ensure nothing is missed in the dispute process.
Cross-Processor Support
Manage disputes from all connected processors in a single interface.